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Virtual World Support

Linden Lab provides multiple levels of virtual world support. All support is accessed through our Second Life Support portal.

Enterprise-level Support Program

The Enterprise Level Support Program (ELSP) is a fee-based membership program where developer groups, businesses and organizations can get a high-quality service level with fast response times. The service is provisioned by the Linden Lab Concierge team and operates around the clock, 365 days a year to handle your support needs - no matter how big or small.

In addition, ELSP offers value-added features such as shared access to priority support, land cloning and land rental discounts - ideal for those looking to host large-scale events!

Membership Benefits include:

Convenient shared access for your staff to Priority Virtual World Support: up to 10 accounts at the enterprise service level
Higher service levels with Accelerated Ticket Response: 12-hour response and average 24-hour resolution for most issues
Flexible management through 5 Corporate Surnames
Easy expansion through Land Cloning
Improved navigation via Free Estate Renames
Cost savings on rentals for large-scale events, with discounted region rentals for large-scale events